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Returns, exchanges & refunds

We want you to be happy with your order. This policy explains what you can do if something isn't right.

Damaged or faulty items

If your item arrives damaged, faulty or not as described, contact us within 30 days of delivery with your order number and a photo or short video. We will send a free replacement or issue a full refund if a replacement is not available.

Change of mind

You can return an unused item in its original, sealed packaging within 7 days of delivery. Because our products are personal-care devices, items that have been opened or used can only be returned if they are faulty. Return delivery for change-of-mind returns is paid by the customer.

How to start a return

Email avenueone.ae@gmail.com with your order number. We will reply with instructions and arrange collection where possible. Please do not send items back without contacting us first.

Refunds

Once we receive and check your return, we will notify you. Approved refunds are made within 5–10 working days. Card payments are refunded to the original card; cash-on-delivery orders are refunded by bank transfer.

Refused deliveries

If a cash-on-delivery order is refused at the door without a valid reason, we may ask for delivery to be prepaid on future orders.